1. Introduction
This Privacy Policy describes how Flickride (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use the Flickride website at flickride.com (the “Site”) and our AI-powered image transformation service (the “Service”).
By creating an account or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Service.
This Privacy Policy is incorporated into and forms part of our Terms and Conditions.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, and any other information you provide during registration.
- User Content: We collect the vehicle images you upload to the Service for processing, as well as the Output Images generated by the Service. These are stored in your account until you delete them.
- Communications: If you contact us for support or other inquiries, we collect the content of those communications along with your contact details.
2.2 Information Collected Automatically
When you access the Site or use the Service, we may automatically collect:
- Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage Data: Pages visited, features used, timestamps, referring URLs, and interaction patterns with the Service.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember preferences, and understand how the Service is used. See Section 7 for details.
2.3 Payment Information
We do not directly collect or store your payment card details. All payment transactions are processed by our Merchant of Record, Lemon Squeezy (Lemon Squeezy LLC). Lemon Squeezy collects and processes your payment information in accordance with their own privacy policy. We receive only transaction confirmations, subscription status, and non-sensitive billing details (such as the last four digits of your card and billing country) necessary to manage your account.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service: To process your uploaded images, generate Output Images, manage your account, and deliver the core functionality of the Service.
- Account Management: To create and maintain your account, manage your credits and subscriptions, and communicate with you about your account.
- Service Improvement: To analyze usage patterns and trends in order to improve, maintain, and optimize the Service. We use aggregated and anonymized data for this purpose where possible.
- Security and Fraud Prevention: To detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
- Communications: To respond to your inquiries, send service-related notifications (such as billing confirmations and account alerts), and, where you have opted in, send promotional communications.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Important: We do not use your uploaded images or Output Images for AI model training, machine learning development, marketing, or any purpose other than delivering the Service to you.
4. Legal Bases for Processing (EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases under the General Data Protection Regulation (GDPR) for processing your personal data:
- Performance of a Contract: Processing necessary to provide the Service to you under our Terms and Conditions (e.g., account management, image processing, credit management).
- Legitimate Interests: Processing necessary for our legitimate interests, such as improving the Service, ensuring security, and preventing fraud, provided these interests are not overridden by your data protection rights.
- Consent: Where you have given explicit consent, such as for receiving promotional communications. You may withdraw your consent at any time.
- Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Payment Processor: Lemon Squeezy processes your payment transactions as our Merchant of Record. They receive the information necessary to complete purchases and manage subscriptions.
- Cloud Infrastructure Providers: We use third-party cloud hosting and storage providers to operate the Service. Your data, including uploaded images, is stored on their infrastructure under contractual data protection obligations.
- AI Processing Providers: Your images may be processed by third-party AI service providers solely for the purpose of performing the image transformations you request. These providers are contractually prohibited from retaining or using your images for any other purpose.
- Analytics Providers: We may use third-party analytics services to understand how the Service is used. These services receive aggregated or anonymized usage data.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
6. Data Retention
- Account Data: We retain your account information for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes.
- User Content: Your uploaded images and Output Images are stored until you delete them or your account is terminated. Upon account termination, images are deleted within 30 days.
- Usage and Log Data: Automatically collected usage data and server logs are retained for up to 12 months for security and analytical purposes, after which they are deleted or anonymized.
- Payment Records: Transaction records may be retained for up to 7 years as required by applicable tax and accounting laws.
7. Cookies and Tracking Technologies
We use cookies and similar technologies on the Site. The types of cookies we use include:
- Strictly Necessary Cookies: Required for the Site to function, including session management and authentication. These cannot be disabled.
- Functional Cookies: Remember your preferences and settings to enhance your experience.
- Analytics Cookies: Help us understand how visitors interact with the Site by collecting usage data in an aggregated form.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.
8. International Data Transfers
The Service is operated from Bulgaria. Your information may be transferred to, stored in, and processed in countries other than your own, including countries that may not provide the same level of data protection as your home country.
Where we transfer personal data of EEA or UK residents outside the EEA/UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on adequacy decisions. By using the Service, you acknowledge and consent to such transfers.
9. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), access controls, and regular security assessments.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.
10. Your Rights
10.1 Rights for All Users
Regardless of your location, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your account and associated personal data.
- Data Export: Download your uploaded images and Output Images through your account at any time.
- Opt-Out: Unsubscribe from promotional communications at any time using the unsubscribe link in our emails or by contacting us.
10.2 Additional Rights for EEA/UK Residents
If you are located in the EEA or UK, you have additional rights under the GDPR:
- Restriction of Processing: Request that we limit the processing of your personal data in certain circumstances.
- Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
- Objection: Object to processing of your personal data based on legitimate interests.
- Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
- Supervisory Authority: Lodge a complaint with your local data protection authority if you believe your rights have been violated.
10.3 Additional Rights for US Residents
Depending on your state of residence, you may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), or similar legislation. These may include the right to know what personal information is collected and how it is used, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell your personal information.
To exercise any of your rights, contact us at [email protected]. We will respond to requests within 30 days (or sooner if required by applicable law).
11. Children’s Privacy
The Service is available to users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at [email protected].
For users between 13 and 16 located in the EEA, we rely on parental consent as required by the GDPR for data processing activities that require consent.
12. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a prominent notice on the Site at least 14 days before they take effect. The “Last Updated” date at the top of this policy indicates the most recent revision.
Your continued use of the Service after an updated Privacy Policy becomes effective constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the Service and request account deletion.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
For EEA/UK residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.